This Privacy Policy describes how SAFESHIELD APP. collects, uses, and shares your personal information when you use our mobile application SAFESHIELDAPP.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include.
• Information you provide directly to us:
• Account Information: When you register for an account , we collect your name, email address, and any other information you provide (e.g., through the “Safety Plan” feature, which may include trusted contacts’ names, phone numbers, and relationships, safe places, escape routes, emergency bag items, code word, and important documents).
• User-Generated Content: Information you submit or create within the App, such as details entered into your safety plan.
• Information collected automatically:
• Location Information: Our “Live Tracking” feature collects your real-time precise or approximate location information (e.g., GPS, Wi-Fi, cell tower data) to enable location sharing with trusted contacts during emergencies. This data is only collected and shared when you activate the feature.
• Usage Data: We collect information about how you interact with the App, such as pages visited, features used, and the time and duration of your activities. This helps us understand user behavior and improve the App.
• Device Information: We may collect device-specific information such as your device model, operating system, unique device identifiers, and mobile network information.
• Crash and Performance Data: We collect information about crashes and performance issues to diagnose and fix problems, potentially including device identifiers and operating system information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
• To Provide and Maintain the App: To deliver our services, including real-time location sharing, emergency alerts, safety planning, and access to security partners and resources.
• To Improve and Personalize the App: To understand usage patterns, debug issues, and develop new features.
• For Communication: To respond to your inquiries, send you service-related notifications, or provide important updates.
• For Safety and Security: To protect you and other users, including verifying identity and preventing fraud.
• For Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights.
• For Advertising and Marketing (if applicable): If we introduce advertising, we may use non-personally identifiable information and share with users
3. How We Share Your Information
We may share your information with the following parties:
• With Your Consent: We may share your information when you give us explicit permission, such as when you activate live location sharing with trusted contacts.
• Trusted Contacts: Information from your safety plan and live tracking may be shared with designated trusted contacts in emergency situations or when you choose to share it.
• EMERGENCY Service Providers: We work with third-party service providers who assist us in operating the App, such as hosting providers, analytics services, and help providers such as police, government and hospitals. These providers are bound by confidentiality obligations and we are bounded by the SOUTH AFRICAN INFORMATION REGULATOR under certificate: 2026-007620
• Potential Partners: If you register with us you have to know we are more than ready to partner with South African police services, emergency services and hospitals
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
4. Advertising IDs
• Our Core App: The core SafeShield application does not directly use advertising IDs (like Google Advertising ID or IDFA) for targeting or analytics at the moment.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights (e.g., POPIA, GDPR, CCPA, etc.)
Depending on your location and applicable laws, you may have rights regarding your personal data, including:
• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate.
• Erasure: The right to request that we erase your personal data.
• Restriction of Processing: The right to request that we restrict the processing of your personal data.
• Object to Processing: The right to object to our processing of your personal data.
• Data Portability: The right to request that we transfer the data we have collected to another organization such as government entity, or directly to you.
To exercise any of these rights, please contact us using the information below.
7. Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App or on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
http://www.officialsafeshieldapp.com
appsafeshield@gmail.com
072 099 4390